Frequently Asked Questions

You can download the Coach & Coach+ user guide as a pdf here.

• You can download the Personal user guide for Apple as a pdf here.
• You can download the Personal user guide for Android as a pdf here.

• You can download the Adaptive Training Plans user guide for Apple as a pdf here.
• You can download the Adaptive Training Plans user guide for Android as a pdf here.

You can export your data from Omegawave Coach+. Watch this video for instructions, and check out this pdf with index descriptions.

We do not offer data export for Coach, Personal or Adaptive Training Plans.

Watch this video for further instructions.

• You can download the user guide as a pdf here.

In our new web shop you can sign in with your Omegawave credentials (the same credentials as on an Omegawave app), so you will find your Shop Profile where you manage your order and payment related details. If you are a first-time customer, you will need to create a Shop Profile to be able to buy our products. This Shop Profile will then also be your Omegawave account for using the services.

When you already have an on-going subscription, and you log in to the new shop for the first time, your subscription gets set up to be managed from the new shop. As a part of this process, you will get an automated email from the system, which states the content and the billing information of your subscription. The email is titled “Your Omegawave order has been received!”. Please note that this email serves only to confirm that your subscription has been moved to the new shop system, and you are not charged anything extra: your next billing date remains the same as it was.

You can change your personal details (height, weight, Date of birth) by logging on to an Omegawave application on your mobile device and following the instructions on the starting screen. To change your account details (email, password, etc.), please login (using the same credentials you use on an Omegawave app) to our web app on a web browser.

You can update your credit card details in the Payment Methods section of your Shop Profile. The credit card you set as default becomes the card used for billing your subscription.

You can renew your subscription via the accounts settings on our web app. To renew your subscription, simply click the “Extend” button on the subscription you want to renew, and then follow the instructions provided.

You can also renew your subscription by heading to Subscriptions on your Shop Profile, and by clicking “Buy New” button found in the subscription’s information. You will then repurchase the subscription and can use it again.

You may cancel your recurring subscription at any time. Once you cancel, the subscription will remain valid until the next scheduled billing date, when the subscription will expire. You can cancel the subscription in the Subscriptions section of your Shop Profile, by pressing the “Cancel subscription” button found on your subscription’s page. Please finalize the cancellation process, and your cancellation will be handled. If your subscription is up for renewal shortly, please make sure that you contact us at support@omegawave.com before the renewal date.

Your new/updated subscription should be automatically linked to your account. Please “sync” the app, log out and log back in. If your subscription is not there at this point, please contact support@omegawave.com.

You may reset your password by opening the app on your mobile device and upon clicking “Forgot your password?”. You may also use our web app to reset your password.  Contact support@omegawave.com if you continue to have troubles.

If your Omegawave app does not update itself automatically, please open your App Store and update the app manually. To ensure a successful update, delete your Omegawave app first before installing the lastest version. This will require you to log in again to your account.

It takes a short moment for the App to establish a live connection to the sensor. If the heart rate is not detected after more than 10 seconds, please try the following troubleshooting tips:

1. Plug the sensor into the charger for 10+ seconds and re-attempt the assessment.
2. Make sure the sensor is fully charged.
3. Wear the belt with the sensor attached to both pins.
4. Ensure that the sensor starts to blink a blue light.
5. Make sure the electrodes are thoroughly soaked with water.
6. Ensure that the sensors on the belt are in direct contact with the skin.

If that doesn’t work, please contact support@omegawave.com.

Your sensor may be paired with the iOS device itself but not with Omegawave application. To resolve this issue, proceed with the following:

• Activate the charged sensor by attaching it to your chest strap on your chest (the blue light on the sensor will start blinking)
• Open the Bluetooth Settings in your iOS mobile device and ensure that Bluetooth is turned on (if not then this could be the cause of the problem)
• If Bluetooth is turned on already, then continue with the steps as follows:
• In your iOS device’s Bluetooth settings you should be able to find the activated Omegawave sensor, it’s called “OW-CB2”
• Click now the little “i” icon next to “connected”
• Click now “Forget this Device”
• Please proceed now to the Omegawave application
• Open the app’s settings and click “Select sensor”
• You may repeat this procedure to ensure that the sensor is not paired with your iOS device but with the Omegawave application.

If you continue to have pairing issues, please contact support@omegawave.com.

After each assessment, please make sure to detach the sensor from the belt, at least with one pin. This will disconnect the electrical circuit and shuts down the sensor automatically. You know that the sensor is turned off, when all lights on the sensor are off.

Ensure that you are using unused electrodes and that you have connected the DC cable to your forehead and palm electrodes. If the application still indicates that it is unable to detect the DC Potential signal, it can mean that the micro-USB connector of the sensor may be broken. In this case, contact Omegawave support for further assistance: support@omegawave.com.

Please consult this chart to find your size.

Our chest straps have electrode pads with metallic coating, which measure your ECG. It is important to handle them with care. We recommend cleaning the chest straps with only water or with mild hand soap and water.

Washing chest straps:

• the washcloth with instructions is on the belt
• gentle machine wash only
• max temperature 30 degrees Celsius/ 86 Fahrenheit
• please avoid using industrial washing machines
• we recommend using a mesh laundry bag to avoid contact with washing machine edges and other laundry
• please always hang the straps to air dry

Please DO NOT tumble dry, dry clean, bleach, iron, use strong detergents, fabric softeners or use disinfectants with alcohol (ethanol, isopropanol, or other cleaning alcohol).
Especially wiping the electrode pads with strong detergents or disinfectants can destroy them. Tumble drying and ironing can destroy the electrode pads after the first time.

If your belt accidentally went to the tumble dryer for example, don’t worry, you can purchase a new belt here.

Our electrodes are disposable and meant for a one-time use only. We cannot confirm their accuracy if they are used for multiple measurements.

Please watch this video from 1:29 onward.

The best protocol to follow is to do the measurement just before exercise, or for sake of consistency, always in the morning. If possible, avoid having caffeine-based drinks or other stimulants before the measurement. Also try not eat heavy meals before the assessment. If conducted in the morning, please give yourself some time to fully wake up.

Despite our recommendations, do the assessment whenever it fits into your daily schedule the best. Only try to consider what variables may be affecting your measurement at any given time.

You may initiate consecutive assessments. However, please bear in mind that even the slightest changes in activity level may alter the state of your body, thus, your assessment results. In other words, your activity level should remain the same as before the first measurement.

Generally, give yourself at least 10 minutes time before you initiate a second assessment. Since we measure the transitional level of wakefullness from up-right to supine (horizontal) position, it is not advisable to keep lying down in between the measurements but to remain up-right in a calm state before initiating the second measurement.

A working Internet connection is required in order for the measurement results to be calculated. You may synchronise the app once connection is established again. The measurement will appear.

If your ECG graph looks funky or noisy, cancel the measurement and connect the sensor to a power supply using the micro-USB charging cable for a few seconds. Ensure that the sensor’s LED light turns red. This will reset the sensor and the problem should disappear. If it does not, please contact Omegawave support for further assistance: support@omegawave.com.

Yes! Simply press the small loud speaker icon in the right upper screen during the measurement screen to disable the voice-guidance. This won’t turn off the beep signal, indicating start and end of the measurement.

You may have worn the sensor upside-down. Ensure that you have placed the sensor the right way up on the ECG chest belt; the MicroUSB port needs to be facing down with the Omegawave logo facing up right.

The heart rate zones are calculated based on the Readiness assessment. By combining information about you (such as your age, weight, height, etc.) and analysing your ECG, we are able to reasonably accurately estimate your heart rate at anaerobic thresold. Based on this value, we calculate the various heart rate zones accordingly. As a result, the zones are both individual to you and may change slightly over time depening on your ECG.

The Anaerobic Development zone indicates the highest heart rate values where you may still develop running qualities. The higher end of the zone does not represent your max heart, as this may be higher than a value in which you are still developing running qualities.

Yes! To do so, click in the comment box at the start screen and edit as you wish.

Upon looking at your training zones, your anaerobic threshold lies in between your ‘aerobic development’ and ‘anaerobic maintenance’ zone.

Yes! You find this option via the ‘Account’ settings on our web app. Click ‘Download All Assessments”.

Perhaps the current source of fatigue is something we don’t measure, e.g. local muscular fatigue or hormonal fatigue. Having said that, it is important that you also take into account your subjective feeling and draw a conclusion combining both pieces of information (objective and subjective). This approach will allow you to make the smartest decision for your upcoming training and recovery. Generally it is important to not rely on one single marker for your decision making.

The numbers signify two distinct energy systems in the body. On the aerobic efficiency index, we represent the development of your aerobic efficiency. Meaning that the higher it is, the more you can do while your body remains producing energy with the aerobic energy system. This obviously happens in the low ranges of your hear rate zones. Once you start pushing your body more, the anaerobic energy system kicks into gear. There is always a balance between the energy systems, but depending on which zone you exercise, you use one system more than the other. The idea to place them side by side is to give you a solid and clear representation on how your energy systems are co-functioning, and what system was used the most last time you exercised, and which one is improving better in terms of efficiency.

We have built the scales based on our own science and they should only be seen in dynamics. Having said that, there will be times where your anaerobic energy efficiency might go below your aerobic efficiency. This is when you have depleted your body’s ability to produce anaerobic energy efficiently. Those days you should not push your body too much. Light recovery runs, walks or cycling rides should do it!

Read more about the Energy Supply System on our Blog: Part 1 & Part 2

Our DC potential algorithm got a major update. You can find a document explaining the new functionality here.

It is important that you observe the small trends within your data and within the biological norm areas we put in the system. In other words, although your data may be constantly let’s say in the green zone, your data may fluctuate a lot within this green zone. It is important to pay attention to those trends. If you are an endurance athlete, you may want to observe more closely your “Recovery pattern” index as this display the small adaptational variations in your parasympathetic nervous system. If you are a power or speed athlete, you may want to pay more attention of the trends of your DC Potential data.

Generally, it is important that you use all data available (biological Omegawave data, subjective feeling, load data, etc.) in order to draw the best possible conclusion for your training.

Yes and No! In case you have a severe cardiac issue, your Omegawave may be all funky and all over the place. Or picture a highly unfit person who gets out of breath from already the smallest stressor. Most likely your Omegawave data won’t be great as your body is constantly in a mode of stress and survival.

Generally, our data shows only your readiness to perform and adapt to stress. To assess fitness, which is an output measure by nature, you will need to perform actual physical fitness tests. However, you may use Omegawave to determine whether you are ready for those tests and, generally, how much biological cost your body pays to adapt to any given stressor imposed by training or life in general.

No. We measure the impact of stress in general on the human body. Hence, you may use our system to assess how different kind of intervention or your life-style affects your readiness and productivity.