It takes a short moment for the App to establish a live connection to the sensor. If the heart rate is not detected after more than 10 seconds, please try the following troubleshooting tips:
- Plug the sensor into the charger for 10+ seconds and re-attempt the assessment.
- Make sure the sensor is fully charged.
- Wear the belt with the sensor attached to both pins.
- Ensure that the sensor starts to blink a blue light.
- Make sure the electrodes are thoroughly soaked with water.
- Ensure that the sensors on the belt are in direct contact with the skin.
If that doesn’t work, please contact firstname.lastname@example.org.
Your sensor may be paired with the iOS device itself but not with Omegawave application. To resolve this issue, proceed with the following:
- Activate the charged sensor by attaching it to your chest strap on your chest (the blue light on the sensor will start blinking)
- Open the Bluetooth Settings in your iOS mobile device and ensure that Bluetooth is turned on (if not then this could be the cause of the problem)
- If Bluetooth is turned on already, then continue with the steps as follows:
- In your iOS device’s Bluetooth settings you should be able to find the activated Omegawave sensor, it’s called “OW-CB2”
- Click now the little “i” icon next to “connected”
- Click now “Forget this Device”
- Please proceed now to the Omegawave application
- Open the app’s settings and click “Select sensor”
- You may repeat this procedure to ensure that the sensor is not paired with your iOS device but with the Omegawave application.
If you continue to have pairing issues, please contact email@example.com.
After each assessment, please make sure to detach the sensor from the belt, at least with one pin. This will disconnect the electrical circuit and shuts down the sensor automatically. You know that the sensor is turned off, when all lights on the sensor are off.
Ensure that you are using unused electrodes and that you have connected the DC cable to your forehead and palm electrodes. If the application still indicates that it is unable to detect the DC Potential signal, it can mean that the micro-USB connector of the sensor may be broken. In this case, contact Omegawave support for further assistance: firstname.lastname@example.org.
Please consult this chart to find your size.
Our chest straps have electrode pads with metallic coating, which measure your ECG. It is important to handle them with care. We recommend cleaning the chest straps with only water or with mild hand soap and water.
Washing chest straps:
- the washcloth with instructions is on the belt
- gentle machine wash only
- max temperature 30 degrees Celsius/ 86 Fahrenheit
- please avoid using industrial washing machines
- we recommend using a mesh laundry bag to avoid contact with washing machine edges and other laundry
- please always hang the straps to air dry
Please DO NOT tumble dry, dry clean, bleach, iron, use strong detergents, fabric softeners or use disinfectants with alcohol (ethanol, isopropanol, or other cleaning alcohol).
Especially wiping the electrode pads with strong detergents or disinfectants can destroy them. Tumble drying and ironing can destroy the electrode pads after the first time.
If your belt accidentally went to the tumble dryer for example, don’t worry, you can purchase a new belt here.
Our electrodes are disposable and meant for a one-time use only. We cannot confirm their accuracy if they are used for multiple measurements.