Frequently Asked Questions
How do I use Omegawave Coach or Coach+?
How do I use Omegawave Personal?
How do I use the Adaptive Training Plans app?
How do I export my data?
How do I create tags in Omegawave Coach & Coach+?
How to use the activation key login for Coach and Coach+?
Shop Profile, My Account & Subscriptions
What is Shop Profile?
I logged in to the new shop, why did I get an order confirmation email about my existing subscription?
How do I edit my account details?
How do I update my credit card details?
How do I renew my subscription?
How can I cancel my recurring subscription?
Why doesn't my updated subscription appear in my account?
Password & App Updates
I forgot my password. What can I do?
How do I update the Omegawave application?
Hardware (Sensor, Belt and Electrodes)
I have paired the sensor but still the app doesn't detect my heart rate - what can I do?
I have sensor pairing issues with my iOS device.
My sensor's battery runs empty real quick.
I have paired the sensor but still the app doesn't detect my DC readings - what can I do?
How can I determine my correct chest strap size?
How can I clean my chest straps?
How often can I use the electrodes?
What is the correct measurement protocol?
When is the best time for a measurement?
Can I do back-to-back measurements?
I’ve completed a measurement but cannot see the results?
I'm seeing an odd ECG graph during the measurement?
Is it possible to turn off the in-app voice guidance during the measurement?
I suddenly get really low scores for metabolic values compared to all old assessments.
How are the heart rate zones calculated. Are they individual to me and adapt over time?
My max heart rate is higher than the end value of the 'Anaerobic Development' zone.
Can I still modify or add comments after I uploaded an assessment?
How can I determine my anaerobic threshold with the Omegawave application?
Can I download my assessment data?
My feeling differs from my Omegawave reading.
How do I interpret Energy Supply System scores?
How do I interpret the new DC Potential curve?
I see very little variation in my data although I am pushing very hard in training.
Is the data a good indicator for my fitness and performance level?
Can only athletes use Omegawave?